Role OverviewAs our Customer Success Lead, you are the ultimate advocate for our clients. You will not just be answering tickets; you will be proactively reaching out to high-value clients, onboarding new users, and ensuring they get the absolute maximum value out of our software products.Key ResponsibilitiesConduct onboarding sessions for enterprise-level clients.Monitor customer health scores and prevent churn.Gather product feedback and present it directly to the product team.What You Will BringPrevious experience in SaaS customer success or account management.High emotional intelligence and conflict resolution skills.Familiarity with CRM software like Salesforce or Zendesk.Why Join Us?We offer an excellent work-life balance, competitive remuneration, comprehensive health benefits, and a collaborative environment tailored for your professional growth.
Customer Success Lead
Salary: 120,000 to 160,000/-Apply Now
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